We’re in this together: Inn on Sheridan is committed to the health of CTCA patients, families - The Inn on Sheridan

During this time of uncertainty traveling might be the last thing on most people’s minds, but for some Cancer Treatment Centers of America patients it’s a necessity. That’s where the Inn on Sheridan’s facility and staff come in. The last things you want to worry about when traveling during a global pandemic are staying safe and healthy, and being uncomfortable. Our team is dedicated to keeping themselves and all of our guests healthy during the COVID-19 situation. And our comfortable rooms were designed to relax in at the end of the day or to call home during an extended stay.

Our routine standards of hygiene and sanitation have always gone above and beyond – including the use of ultraviolet light wands, hospital-quality sanitizers and electronic ozone devices, but since the COVID-19 outbreak we are taking even more rigorous precautions to ensure everyone’s visit to The Inn on Sheridan is as safe as possible. We are dedicated to being a safe and comforting part of your journey with CTCA – Zion.

Why this is so important to our staff

We have always been committed to serving our community and our guests, but because of COVID-19 we are stepping up our standards and processes. We now sanitize all counters, keyboards, phones, pens, keys, railings, doorknobs and elevator buttons several times a day. We’ve also incorporated additional cleaning standards in our guest rooms and common areas.

“As we serve the patients and families of Cancer Treatment Centers of America, we have always maintained a higher level of cleanliness. Our goal has always been to remove any issues before a guest is even aware it existed,” Inn on Sheridan General Manager Delaine Rogers said.

The Inn on Sheridan was opened in 2011 to be part of something larger, to give back to the Lake County community – particularly the CTCA community. Our facility and staff have earned the trust of thousands of families who have stayed with us for weeks and months at a time, and they depend on us now even more because of the COVID-19 situation.

“To have earned that trust is an accomplishment that we have never taken for granted,” Rogers said. “We intend to continue to serve those with compromised immune systems throughout this difficult time and for many years to come.”

Guest and community impact

CTCA staff and administration are taking every precaution to ensure their patients are safe and not impacted by the virus. While patients are primarily being housed on the CTCA campus to decrease the amount of traveling, their families are staying off-campus at the Inn on Sheridan for everyone’s well-being.

Our guests have expressed to us that they are very grateful to see the team wearing masks and gloves, sanitizing all surfaces and making every effort to maintain social distancing, since their family members have compromised immune systems.

The CTCA hospital food service is now limiting service to grab and go type meals to reduce the opportunity for any additional exposure to patients. As we have also closed our onsite restaurant, Bailey’s Supper Club, our staff has been supporting local food service partners who rely on food sales for their livelihood. For any of our guests staying at The Inn, we highly recommend ordering takeout from N&T, Stone Creek Grill and El Lago.

“All of our favorites are family owned, long time members of the community who are always first in line to donate to local causes,” Rogers said. “We’re in this together.”

A note to guests worried about traveling or booking with us

The journey you are taking is one we share with you and the CTCA family. We designed The Inn on Sheridan with you and your family in mind. We offer areas of quiet retreat where you can relax away from the hospital culture for just a bit. Our custom pillows, in-room recliners and kitchen suites really make it your home away from home. No matter how long your stay with us is, we encourage guests to think of their time in our community as a comforting place to stay while getting well in an environment that’s very different from a hospital room.

“It is in our nature to exceed our guest’s expectations,” Rogers said. “We genuinely believe in our motto – Every Guest. Every Time. Excellence.”

Let us exceed your expectations. Book your stay today.